Who are we?
SIA “Spilva VL”, Reg. No. 40 203064133 , legal address: Gustava Zemgala Gatve 77, Riga, LV-1039.
Your privacy and trust are important to us.
Our goal is to inform you as clearly and understandably as possible about how and why we use your personal information.
Our goal is to make you feel safe when sharing your personal data with us. Personal data is any information that can be used to identify an individual.
We take appropriate measures to ensure that your personal data is always safe with us and that your personal data is processed in accordance with applicable data protection laws and our internal procedures.
It is important to us to be transparent about how we process your personal data. We are committed to protecting your personal information and respecting your confidentiality in everything we do. This policy will let you know what data we may collect about you, how we will use it, and will provide information about your rights and how you can contact us.
Sometimes we need to change our Privacy Policy. Any changes will be posted on this website, which you can of course access at any time.
What categories of personal data do we collect and why?
APARTMENT HOTEL SERVICES
We process your personal data to provide you with hotel services, including accommodation. If you do not provide the necessary personal data, you will not be able to receive our services. We are bound by the legal obligations of hotels, including the obligation to identify our customer, i.e. we are obliged to determine whether you are the person you claim to be.
We store personal data from customer registration forms for 3 years. Payment card information is deleted from the hotel system 72 hours after the guest checks out of the hotel.
| Personal data categories | Legal basis |
| Personal information (name, surname, personal identification number or date of birth, citizenship (or nationality) Contact information (address, phone number) Payment information if you are making a cashless payment (payment card number and expiration date) Other information to provide hotel services (e.g. car registration number, if the hotel offers parking and if you use it) | Service provision |
| Email address | Your consent |
| Identity documents (passport or ID card) | Our legal obligation to identify customers |
By using Our Services, you confirm that the personal data you provide is accurate and correct and that you are at least 18 years of age. We cannot guarantee the provision of services if you provide inaccurate data.
VIDEO SURVEILLANCE
We perform video surveillance and process your personal data when you are on the premises of our hotel, for the purposes of your personal safety and the safety of our employees, customers and property. Video surveillance recordings are stored in our systems for up to 30 days.
| Personal data categories | Legal basis |
| Biometric data (facial image) | Our legitimate interest Protecting the vital interests, including health and life, of our employees and customers |
ADVERTISING/INFORMATIVE MATERIALS
With your consent, we inform you about various news and current events from us and third parties, which we deliver as advertising and informational materials.
| Personal data categories | Legal basis |
| Personal information (name, surname) Contact information (residential address, email address, mobile phone number) | Your consent |
COOKIES
Cookies are small text files that are created and stored on your device (computer, tablet, mobile phone, etc.) as an internet user when you visit Our website. Cookies “remember” your experience and basic information and thus improve the usability of Our website.
By using cookies, website usage history data is processed, problems and shortcomings in the website’s operation are diagnosed, user behavior statistics are collected, and full and convenient use of the website’s functionality is ensured.
If you do not want to allow the use of cookies, you can stop it by using your internet browser settings, however, in this case the use of our website may be disrupted and difficult. Deleting saved cookies is possible in the settings section of your device’s internet browser by deleting the history of saved cookies.
| Personal data categories | Legal basis |
| Website user preferences and behavior statistics | Your consent (Internet browser configuration) |
From what sources do we collect personal data?
YOU
We collect the personal data you provide to us before providing our service, as well as when you visit our hotel premises (video surveillance) or our website (when subscribing to receive advertising and information materials).
COOPERATION PARTNERS
If you order Our service through Our partners (e.g. Booking.com, travel agents, operators), we will obtain data from these partners to ensure the provision of Our service to you.
To whom do we transfer your personal data?
SERVICE PROVIDERS AND COOPERATION PARTNERS
In order to fulfill our obligations to you, we transfer your personal data to companies that provide us with services, for example, to make accommodation reservations. We carefully check all service providers that process your personal data on our behalf and on our behalf. We assess whether our partners (personal data processors) apply appropriate security measures to ensure that your personal data is processed in accordance with our tasks, instructions, instructions and legal requirements. These companies are not entitled to use your personal data for any other purposes.
LAW ENFORCEMENT AUTHORITIES, STATE AND MUNICIPAL GOVERNMENT AUTHORITIES
In order to comply with legal obligations, we may transfer your personal data to law enforcement authorities (e.g. the police), as well as state and local government authorities upon their request. We may also transfer your personal data to law enforcement authorities (e.g. courts), as well as state and local government authorities to defend Our legal interests by drawing up, submitting and maintaining legal claims.
Transfer of personal data outside the European Union and the European Economic Area (EU/EEA)
We always aim to process your personal data within the European Union and the European Economic Area (EU/EEA). Your personal data is not processed in a country outside the EU/EEA to provide you with the service you have selected.
The transfer and processing of personal data outside the EU/EEA may take place if there is a legal basis for this, namely to comply with a legal obligation, to enter into or perform a contract, in accordance with your consent or in other narrowly defined special cases.
How long is your personal data stored?
All personal data collected from you will be stored for as long as you use our services, or until you withdraw your consent if your personal data is processed on the basis of that consent. A longer storage period for personal data is permissible to meet legal requirements for the minimum retention period of documents or information or to protect our legitimate interests.
Once this period has expired, we will securely delete your personal data or make it inaccessible (archiving) or de-identified so that it can no longer be linked to you.
How do we protect your personal data?
We ensure, constantly review and improve security measures to protect your personal data from unauthorized access, accidental loss, disclosure or destruction. To do this, we use modern technologies, technical and organizational requirements, including using firewalls, antivirus programs.
However, we recommend that you follow the general computer and Internet safety rules, as well as the requirements for the protection and storage of your private data (especially personal identification documents), and we will not be liable for unauthorized access to your personal data and/or data loss if this occurs due to your fault or negligence.
Your rights
The regulatory framework in the field of data protection gives you several rights to influence the processing of your personal data.
ACCESS TO PERSONAL DATA
You have the right to request confirmation from us as to whether we are processing your personal data, and in such cases, to request access to the personal data we process about you, or to provide information about the personal data if direct access is not provided.
CORRECTION OF PERSONAL DATA
If you believe that information about you is incorrect or incomplete, you have the right to ask us to correct it.
WITHDRAWAL OF CONSENT
To the extent that we process your personal data based on your consent, you have the right to withdraw your consent to the processing of your personal data at any time.
OBJECTION TO DATA PROCESSING FOR ADVERTISING PURPOSES
You have the right to object at any time to the processing of your personal data for the purpose of delivering advertising.
OBJECTION TO PROCESSING BASED ON LEGITIMATE INTERESTS
You have the right to object to the processing of your personal data that we carry out based on Our legitimate interests. However, we will continue to process your data even if you have objected to it if we have compelling reasons to continue processing your personal data. To exercise the above rights, please submit a written request to us.
DELETING
Under certain circumstances, you have the right to request that we erase your personal data, however, this does not apply to cases where the law requires us to retain the data. To exercise the above rights, please submit a written request to us.
PROCESSING RESTRICTION
Under certain circumstances, you have the right to restrict the processing of your personal data. Please note that if you request that the processing of your data be restricted, this may affect your ability to receive Our services. To exercise the above rights, please submit a written request to us.
DATA TRANSFER
Finally, you have the right to receive or transmit your personal data to another data controller. This right only applies to data that you have provided to us on the basis of your consent or contract, as well as where the processing is carried out by automated means. To exercise the above rights, please submit a written request to us.
Who can I contact if I have any questions?
If you have any questions about the processing of your personal data, please contact us.
If you are not satisfied with the response you received, you have the right to file a complaint with the Data State Inspectorate ( www.dvi.gov.lv )
Contact information of the data controller:
SIA “Spilva VL”
Address: Gustava Zemgala Gatve 77 , Riga , LV- 1039
E-mail: info@rvrsmart.com
Phone: +371 2 7051333
